By placing an electronic order through the website you are using, you are deemed to have accepted the preliminary information form and the Distance Sales Agreement provided to you.

Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of the purchased products.

Shipping costs, which are the product shipment expenses, will be paid by the buyers.

Each purchased product will be delivered to the person and/or organization at the address specified by the buyer within 30 days, without exceeding the legal period. If the product is not delivered within this period, buyers may terminate the contract.

The purchased product must be delivered complete, in accordance with the characteristics specified in the order, and with any warranty certificate, user manual, and other documents, if applicable.

If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days from the moment the seller becomes aware of this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.

UNAUTHORIZED USE OF CREDIT CARDS:

After the product is delivered, if it is determined that the credit card used by the buyer has been misused by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping cost borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME DUE TO UNFORESEEABLE REASONS:

If unforeseen force majeure events occur that the seller cannot anticipate and the product cannot be delivered within the time, the situation will be notified to the buyer. The buyer may request the cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order; if the payment was made in cash, the amount will be refunded to the buyer within 14 days from the cancellation. If the payment was made by credit card and the order is canceled, the product amount will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer’s account.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

Before receiving the goods/services subject to the contract, the buyer must inspect them; damaged, broken, torn packaging, etc. The damaged and defective goods/services will not be accepted from the courier company. The received goods/services will be considered to be intact and undamaged. The buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The buyer may use the right of withdrawal without any legal or penal liability and without providing any justification within 14 (fourteen) days from the delivery date of the product to themselves or to the person/organization indicated by them, by notifying the seller through the contact details below.

SELLER’S CONTACT DETAILS FOR WITHDRAWAL NOTIFICATION:

COMPANY NAME:

ADDRESS:

EMAIL:

PHONE:

FAX:

DURATION OF THE RIGHT OF WITHDRAWAL:

If the purchased product is a service, the 14-day period starts from the date of signing the contract. The right of withdrawal cannot be used for service contracts where the performance has begun with the consumer’s consent before the end of the withdrawal period.

Costs arising from the use of the right of withdrawal are the responsibility of the seller.

To use the right of withdrawal, a written notification must be made to the seller by registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used in accordance with the “Products for Which the Right of Withdrawal Cannot Be Used” provisions in this contract.

USING THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the third party or the buyer (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders invoiced to institutions cannot be completed unless a RETURN INVOICE is issued.)

The return form, along with the box, packaging, and any standard accessories of the returned product, must be delivered complete and undamaged.

RETURN CONDITIONS:

The seller is obliged to refund the total amount and documents binding the buyer within 10 days from the receipt of the withdrawal notice and to receive the product within 20 days.

If there is a decrease in the value of the product due to the buyer’s fault or if return becomes impossible, the buyer is liable to compensate the seller for the damages proportionate to the fault. However, the buyer is not responsible for changes and damages arising from the proper use of the product during the withdrawal period.

If the use of the right of withdrawal results in falling below the campaign limit amount set by the seller, the discount amount used under the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

Products prepared according to the buyer’s request or clearly personal needs and not suitable for return, such as innerwear, swimsuits and bikini bottoms, makeup materials, single-use products, goods that are likely to deteriorate quickly or expire, goods that are unsuitable for return due to health and hygiene reasons if the package has been opened by the buyer, products mixed with other products after delivery and those that cannot be separated by nature, periodicals such as newspapers and magazines, and intangible goods delivered electronically or immediately to the consumer, and audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables, and stationery items (toner, cartridge, ribbon, etc.) where the packaging has been opened by the buyer are not subject to return as per the Regulation. Additionally, withdrawal cannot be used for services initiated with the consumer’s approval before the end of the withdrawal period as per the Regulation.

For cosmetics and personal care products, innerwear, swimsuits, bikini, books, copyable software and programs, DVDs, VCDs, CDs, tapes, and stationery supplies (toner, cartridges, ribbons, etc.) to be returned, their packaging must not be opened, and they must be unused and untested.

DEFAULT AND LEGAL CONSEQUENCES:

If the buyer defaults on payments made by credit card, they accept, declare, and undertake that they will pay interest and be responsible to the bank under the credit card agreement with the cardholder bank. In this case, the relevant bank may resort to legal remedies; claim the arising expenses and attorney fees from the buyer, and in any case, if the buyer defaults due to their debt, the buyer agrees to pay the damages suffered by the seller due to the delayed fulfillment of the debt.

PAYMENT AND DELIVERY:

You can make payments via Bank Transfer or EFT (Electronic Fund Transfer) to any of our accounts at ............, ......... bank (in TL).

On our website, you can use any credit card for online single payments or online installment options. For online payments, the amount will be charged to your credit card at the end of your order.